Bank of America MortgageBank-of-America Mortgage Business
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The Bank of America issue with loan officers (and the other way round) J| 2018-04-17-17
As you know, the working enviroment for the credit clerks at Bank of America is poisonous. Everything seemed to have moved more into the spotlight recently as the scale of the bank's blown mortgage stance was reflected in its apparently failing mortgage credit and service platform. Briefly, they were rolling the bottom line of the mortgage transaction into a singular class.... as to say:
"but not important enough to keep their departments separate." BofA is still making mortgage loans, only the way they are categorised now is "immaterial"? It is no wonder that such a jargon comes as no surprises to credit clerks. Wasn' long before I found someone who had a Bank of America issue.
LinkedIn's LO news told me that as a credit advisor on both sides - wholesaler and retailer - she had never had a good Bank of America outing. Since BofA is still entering the field of electronic mortgage lending, it should quickly take steps to remember that mortgage lending is a peoples busines.
Working for the customer without worrying about the credit officer's scheduling will still affect the end-user experiences in a way that technology can't fix. By the time the big bank can find out, it will still have a dilemma with credit processors and the other way around.